Question 1

What is LegalRetainers?

Accepted Answer

LegalRetainers is a modern, licensed law firm offering legal services across the United States. We’re not a marketplace or referral service. You work directly with a licensed and vetted attorney who’s responsible for your case, supported by a team that keeps you informed. With a combination of human support and smart technology, we make legal help clearer, more responsive, and easier to access.

Question 2

How do your flat fees work?

Accepted Answer

We don’t charge by the hour. Every service comes with a clear, upfront fee so you know exactly what to expect. You’ll get a full breakdown before any work begins, and if extra support is needed later, we’ll explain the cost first, so you can trust that there won’t be any surprises or hidden charges.

Question 3

How do your fees compare to a local law firm?

Accepted Answer

We take a different approach. Instead of hourly billing, we offer clear, per-service pricing with no hidden fees. You’ll know exactly what each stage of your legal matter will cost. When local input is needed, we work with experienced attorneys in your area to make sure nothing is missed.

Question 4

How do I know I’ll get the right attorney to work on my case?

Accepted Answer

We’ll start with one of our legal specialists reviewing your situation to understand exactly what kind of legal help you need. Then we’ll assign you with a licensed, vetted attorney who has experience in that area of law. In some cases, we may also work with a trusted local attorney to meet state-specific requirements or provide on-the-ground support where needed.

Question 5

Do I need an attorney?

Accepted Answer

That depends on your situation. Legal matters can be complex, and having an attorney often helps you avoid risks and protect your interests. We’ll start with a free assessment to understand what you’re dealing with. If legal support makes sense, you’ll get clear guidance tailored to your needs from a licensed attorney.

Question 6

What is a co-counsel model?

Accepted Answer

To make sure you get the right support, we work with trusted local attorneys (local counsels) in your state. Your assigned attorney is responsible for the legal work, and LegalRetainers oversees the process, to keep things moving. You’ll get clear updates and a joined-up service from start to finish.

Question 7

How and when do I pay my legal fees?

Accepted Answer

After speaking with a legal assessment specialist, you’ll receive a clear price for your case. There are no hourly rates, just transparent fees, and payment is made securely through the LegalRetainers platform. You’ll need to pay upfront before we can introduce you to your attorney. If you need additional support, we’ll always agree on the cost before anything begins.

Question 8

Do you offer pro bono services?

Accepted Answer

We don’t currently offer full pro bono legal representation (free legal help for those who can’t afford it). If your situation is urgent or sensitive, please get in touch. We’ll do what we can to help or connect you with the right support. When we’re not the best option, we often recommend LawHelp.org, a trusted source of free legal help.

Question 9

Do you offer contingency fee (no win, no fee)?

Accepted Answer

We don’t offer contingency fee arrangements. Our pricing is always clear, agreed up front, and paid before any work begins. Contingency fees are usually used in personal injury cases, which we don’t handle from start to finish. If that’s what you need, our team can help you explore options with a trusted local firm.

Question 10

Will my legal costs be recoverable if I’m successful?

Accepted Answer

In most cases, no. Even if you win, you’ll likely be responsible for your own legal costs. Your attorney can explain what applies in your situation, but it’s safest to plan on covering your own fees. Some legal expenses may be tax deductible, so it’s worth speaking to a tax professional.

Question 11

How fast will my attorney start working on my matter?

Accepted Answer

Once you’ve spoken to a legal assessment specialist and paid your fee, your attorney will begin work within 2 business days. From there, you’ll get regular updates and clear communication throughout, so you’re never left wondering what’s happening.

Question 12

How will I communicate with my attorney?

Accepted Answer

You’ll be able to speak directly with your assigned attorney. Most clients use their LegalRetainers account to communicate with their attorney, but you can also connect by phone, email, or video - whatever works best for you. Your attorney will keep you informed throughout, so you always know where things stand.

Question 13

Is my information safe with you?

Accepted Answer

Yes. We take your privacy seriously. Your information is protected, stored securely, and only shared with the attorneys working on your matter. We comply with all applicable US privacy laws and take care at every step to keep your details safe and confidential.

Question 14

What if I'm unhappy with the attorney assigned to my case?

Accepted Answer

We want you to feel supported every step of the way. If something’s not working, you can talk to our team any time at help@lawhive.com. We’ll talk it through with you and your attorney to help find the right solution and resolve the issue, so we can keep your case moving in the right direction.

Question 15

Where are you based?

Accepted Answer

LegalRetainers Legal US is based in Arizona and licensed to provide legal services in that state. For matters elsewhere, we work with local attorneys in your state. Our support team is based in Austin, TX, and our technology enables us to serve clients across the US with clarity, care and expertise.

Question 16

Can I come to your office?

Accepted Answer

We don’t offer in-person appointments, but you’ll still get direct access to your attorney through phone, video, or secure messaging in your LegalRetainers account - whatever works best for you. Our service is built to be flexible and convenient, so you can get the legal help you need wherever you are.

Question 17

How do I contact support about an active case?

Accepted Answer

You can talk to us through the platform or by emailing help@lawhive.com. We’ll make sure your question gets to the right person and you hear back quickly. If something’s unclear or you need an update, we’re here to help and keep things on track.

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